Frequently Asked Questions
What vaccinations are required for dogs ?
C5 vaccination; protects against distemper, hepatitis, parvovirus, canine cough and bordetella. Intranasal 2 days or greater from check-in OR injectable 14 days or greater prior to check-in.
I notice you are closed across the holidays and in the middle of the day - who is looking after the pets on these days and times?
Staff attend to the guests every day of the year. We do close the office in the middle of the day, which allows us time to attend to other tasks in the kennels. It also creates some quiet time and stability for the guests. Arrivals and departures can be stressful for our other guests so we limit these. It also helps our team to care for all the guests more efficiently and give our guest undivided attention, which is critical during the very busiest of times.
What do I need to bring with me when checking in my pet?
Current Vaccination Certificate - our friendly staff can let you know what vaccinations your pets need
- All dogs and cats must be on flea prevention.
Tick prevention is recommended for all dogs
Contact phone numbers - in case of emergency or unable to reach you personaly
Details of special medication - plus enough medication to last the duration of your pet's stay
If your pet is arriving after 10am please let staff know if it needs feeding
- Make sure your dog is on a lead and your cat is in a carry crate.
- Please DO NOT bring dog beds and toys, they will be provided
We reserve the right to refuse entry to dangerous aggresive pets.
Will my little dog be sharing with large dogs?
Our resort has two blocks - little paws and big paws. Little and big dogs are kept seperate at all times, unless they are family.
What will my dog do all day?
7am - Time to wake up! Dogs are let outside while "room service" attends to their room. Every morning dog rooms are tidied, disinfected, hosed and squidgeed dried. Their outside runs are also cleaned and hosed and all water buckets are refreshed.
9am - Breakfast. Dogs are given meals in their room, after being seperated from other dogs to avoid any disagreements.
10am - Morning Playtime. Dogs are let out onto play yards for a run, some ball time and some cuddles.
11am - Dogs are given kongs and other enrichment toys to keep them entertained before rest time. At 11am we turn lights off and give dogs time to rest or play amongst themselves with their toys and puzzles.
3pm - Afternoon Playtime. Another longer play. Usually lots of running around and energy after nap time!
4pm - Any dogs requiring it are given afternoon meals or medication (unless meds must be given at a specific time)
5pm - Bed time. Doors and windows are closed, lights are turned off and heavy duty extraction fans are turned on for bed time. Room are temperate and very weather and sound proof. Any dogs who are scared of storms will not be bothered by them here. Dogs will need a long rest after their big day.